Refund Policy

30-day money-back guarantee

Doxa Care Solutions offers a 30-day money-back guarantee on DoxaCare subscriptions. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net and enter the email address used at checkout, or email us at support@doxacare.com and we will help arrange it.

Refunds are returned to the original payment method. Your bank or card issuer may take a few working days to show the credit.

Cancelling your subscription

You can cancel at any time from the Billing & plan screen in your workspace. Cancelling stops future renewals; your workspace stays fully accessible until the end of the period you have already paid for. Cancelling on its own does not trigger a refund — request one as described above.

Renewals and outages

If a renewal was charged unexpectedly, or if a significant service issue prevented you from using DoxaCare, contact us and we will review the charge and arrange a refund or credit where appropriate.

More information

Paddle's own terms also apply — see the Paddle Refund Policy and the Paddle Checkout Buyer Terms. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.